• 23-Apr-2021 to Until Filled (CST)
  • Omaha
  • Omaha, NE, USA
  • Full Time

Medical, Dental, Vision (after 90 days) 401K (after 12 months) and Employee purchase benefit

At Diventures we are in the relationship business. The Travel Coordinator contributes to the success of the Diventures Travel program by consistently building positive experiences and lasting relationships with our customers through high-touch, high-communication, personal customer service.

As the primary interface for our travel customers, the Travel Coordinator works directly with Diventures travelers to provide concierge-level customer service both in person and over the phone. The Travel Coordinator is the first point of contact for the Diventures traveler and manages all customer travel details. The travel coordinator supports completion of customer travel packages by creating itineraries, trip guidelines, and other important travel information.

The Travel Coordinator will work under the guidance of the Travel Director and is responsible for entering all information into the travel management system. The Travel Coordinator focuses on 'getting all of the details right' including traveler information and trip details to ensure a world-class travel experience. The Travel Coordinator achieves an exceptional customer experience by:

  • Providing concierge level customer service
  • Researching travel destinations
  • Creating complete travel packages
  • Working to make sure the travel program runs efficiently and effectively
  • Transcribing & compiling travel details and traveler information
  • Maintaining accuracy, being well organized, and understanding and simplifying complicated logistical information for the customer

In partnership with the Travel Director, the Travel coordinator works to ensure all Diventures Travel offerings are well researched, organized and packaged in a way that prioritizes experience and maximizes customer value.

Reporting directly to the Travel Director, the Travel Coordinator works closely with the Travel Director, the Store Support team, Diventures trip leaders and customer experience specialists to ensure ongoing communication efforts about our travelers and trip details.

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